Privacy Policy

Last updated: 28 September 2025

This Privacy Policy describes how Robell (“we”, “us”, or “our”) collects, uses, and protects any personal information that you provide when using our website www.robell.co.uk.

We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information through our website contact form:

Your name
Your email address
Your phone number (if provided)
Any other details you choose to include in your message

We do not collect payment details or sensitive personal data through this website.

2. How We Use Your Information

We use the information you provide to:

Respond to your enquiries
Provide information about our services
Improve our communication and customer service

We will not sell, distribute, or lease your personal information to third parties unless required by law.

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

Legitimate interests: responding to enquiries and managing our customer relationships
Consent: when you voluntarily provide your details via our contact form

You can withdraw your consent at any time by contacting us at sales@robell.co.uk.

4. Data Retention

We retain personal information only for as long as necessary to:

Respond to your enquiry
Comply with our legal obligations

After this period, your data will be securely deleted.

5. Data Security

We are committed to ensuring that your information is secure.
We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

Our website is built on WordPress, and we ensure that it is kept up to date with the latest security updates and best practices.

6. Cookies and Analytics

Our website may use cookies for basic functionality or analytics purposes (such as tracking website traffic).
If cookies are used, you will be notified and can manage your preferences via your browser settings.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

Request a copy of the personal data we hold about you
Request correction or deletion of your data
Object to the processing of your data
Withdraw your consent

To exercise any of these rights, please contact us at:
📧 sales@robell.co.uk

8. Links to Other Websites

Our website may contain links to other websites of interest.
Please note that we do not have control over external websites, and this Privacy Policy does not apply to them. You should review the privacy policy of any other site you visit.